Refund Policy

Leadivex gifts are a digital, one-time purchase - a link that unlocks the full version of an experience for the person you send it to. Because the value is in the moment of someone opening that link, the cutoff below is based on that moment rather than a fixed number of days.

When you can get a refund

If the recipient has not yet opened the gift, you are eligible for a full refund - for any reason, including simply changing your mind. Contact us with the gift link or the name/date of the purchase and we will process it.

When you can't

Once the gift has been opened by the recipient, it is no longer refundable - the experience has already been delivered as intended and cannot meaningfully be “returned.” The one exception is a genuine technical fault on our side (for example, the gift failed to load or your payment was charged without the gift being created) - contact us and we will make it right, including a refund where appropriate.

How to request one

Email hr@leadivex.in or call +91 6005388039 with the recipient's name or the gift link, and what happened. Approved refunds are returned to the original payment method via Razorpay.